Privacy Policy

In carrying out our day to day activities Curiosity Services Ltd processes and stores personal data relating to the families we work with and the parents, carers and professionals who attend our training courses. Therefore we are required to adhere to the requirements of the General Data Protection Regulation (which replaces the Data Protection Act 1998) and is supported by the UK’s Data Protection Act 2018. We take our responsibilities under the act very seriously and we are committed to protecting your personal data and as such this privacy policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Changes to our Privacy Policy

We may update this policy from time to time to reflect changes in how we use your information. Any changes to our privacy policy will be posted on our website so please check this page occasionally to ensure that you’re happy with any changes. Where appropriate, we will notify you of any significant changes to how we use your information.

Who we are

Curiosity Project is a collective of wholehearted therapists who specialise in working with children, young people and their families. 

We are committed to a relational approach of working with the aim of promoting and sustaining positive change for all involved. We approach this through offering highly skilled professional support to the child, parents, carers and school staff. We listen carefully to the experience of the individual and make every effort to hear the voice of the child no matter how they choose to express themselves. 

Most of our services are provided under contracts with local authorities and the Adoption Support Fund.

Curiosity Services Ltd registered in England and Wales (14151106). Our registered office is at Grosvenor House, Downcast Way, Swinton, Manchester. M27 8UW.

What personal information do we collect?

Personal information is any information that can be used to identify you. It may include your name, email address, postal address, telephone or mobile number, date of birth and financial details but will largely depend on how and why you are engaging with us.

The personal information we collect via the website includes:

Marketing

For marketing purposes we will keep the following personal data where the subscriber has opted in to receive updates from us:

  • first name,

  • last name,

  • email address,

  • optional description (e.g. Adoptive parent, professional),

  • source (where you heard about us) and

  • mailing preferences.

This data will be collected via sign up on our website or via a link to our Newsletter sign up form.

Training courses

For training/events purposes, personal details will be collected that are required for the administration of booked training courses and other events such as conferences or book launches. (i.e. name, job title, organisation, dietary preference, special requirements, fee paid, date/course attended.)

Why we use your personal information

Curiosity Services will only collect and use your personal information where we have a legal basis to do so and will always respect your rights. We may process your personal data for a number of reasons, such as:

  • You have given us your explicit consent to use the information for a specified purpose, for example to receive our e-newsletter.

  • You have expressed interest in the organisation by a positive action, for example by completing a registration form, or by completing an enquiry form enquiring about an event

  • We have a legal obligation to use your information

  • We also reserve the right to apply our legitimate interest wherever we believe it is appropriate but we promise that we will always obtain your consent and respect your rights and freedoms when doing so.

How we use your personal information:

The ways that we may use your personal information are as follows:

  • to provide you with the services or information you have requested;

  • to provide you with information about our work or our activities, that you have asked to receive;

  • for administration purposes e.g. we may contact you about an event you have expressed an interest in or registered for;

  • for internal record keeping, such as the management of feedback or complaints or to maintain a list of delegates who have paid for and attended our training courses;

  • to analyse and improve the services we offer;

  • to use data analytics to improve our website, products/services, marketing, customer relationships and experiences and

  • where it is required or authorised by law;

The legal basis for collecting information about you

By law we need to have a lawful basis for processing your personal data.

We process your data because:

  • It is necessary for our legitimate interests for running the organisation, provision of administration and IT services, network security and to prevent fraud

  • Necessary for legitimate interests to keep our site updated and relevant, to develop our business and to inform our marketing strategy

  • You have consented to us emailing you by opting in to receiving our newsletter and providing us with your email address to do so about Curiosity Services work, assessment and therapy services, events, training,

  • We are required to do so in order to fulfil a contract that we have with you

  • It is necessary to comply with a legal obligation

Where we process your special category data, i.e. via the registration form, we do so because it is necessary for us to provide and manage social care services and to provide our treatment service

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.

Sharing your information with third parties

In general, the third-party providers we use only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Curiosity Services does not share any mailing lists or data that has been collected for marketing purposes with any third parties. The data is held securely on a password protected email management system.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

We may disclose your personal data to third parties if we are legally obliged to; or in order to enforce or apply our terms of use for this website or other agreements; or to protect the rights, property or safety of Curiosity Services or others. This includes exchanging information with other companies and organisations for the purposes of fraud detection and protection, or with local authorities or social services for the purposes of the provision of health, legal or social care or treatment.

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being 

Opting out and keeping your information up to date

The opportunity to unsubscribe from the marketing mailing list will be given on every marketing email sent out via an ‘unsubscribe’ link.

How long will we keep your personal information?

We always have your best interests at heart and your personal information will not be retained by Curiosity Services for longer than necessary in relation to the purposes for which it was originally collected, or for which it was further processed, subject to certain legal obligations mentioned below:

We review our data retention periods for personal information on a regular basis.

We are legally required to hold some personal data to fulfil statutory obligations or to support certain financial transactions.

We will also hold information about your details so that we can respect your preferences for being contacted by us.

Security precautions in place to protect the loss, misuse or alteration of your information

We maintain the highest standards of data privacy and security to protect your personal details and other information about you because we want you to feel completely confident about engaging with us. We will not rent or sell your personal information to other organisations for use by them in any way. We regularly review our processes and procedures to protect your information from unauthorised access and use, accidental loss and/or destruction.

Your rights 

Under data protection legislation, parents, carers and children have the right to request access to information about them that we hold. To make a request for your personal information contact katyb@curiosity-project.co.uk

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at https://ico.org.uk/concerns/

The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data

  • You have the right to request a copy of all of the data we keep about you. Generally, we will not charge for this service;

  • You have the right to ask us to correct any data we have which you believe to be inaccurate. You can also request that we restrict all processing of your data while we consider your rectification request;

  • You have the right to request that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.

  • You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.

  • If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.

You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.

Contact:

If you would like to discuss anything in this Privacy Policy, please contact Katy Beetham

Review of this policy

We keep this Policy under regular review. This Policy was last updated in March 2024.